In this live webinar, UMass leaders will share what it was like to manage a system-wide rollout in real conditions. They’ll discuss why they shifted from an all-at-once approach to a staged rollout, how training and office hours supported campuses during go-live, and what helped keep the work moving when timelines and plans changed.

Presenters

Shawn Skelly
Shawn Skelly Associate CIO for Enterprise Application and Digital Experience University of Massachusetts

Rob Baker
Rob Baker Director, CRM & Digital Experience University of Massachusetts Office of the President

Matthew Reader
Matthew Reader Program Manager University of Massachusetts Office of the President

Lori Halligan
Lori Halligan Senior Account Executive, Higher Education Softdocs