---
title: "More Than a Migration: Inside the UMass System’s Campus-by-Campus Rollout"
description: In this live webinar, UMass leaders will share what it was like to manage a system-wide rollout in real conditions. They’ll discuss why they shifted from an all-at-once approach to a staged rollout, how training and office hours supported campuses during go-live, and what helped keep the work moving when timelines and plans changed.
---

[![Softdocs](https://discover.softdocs.com/hubfs/logos/softdocs/NEW/Softdocs%20Logo%20-%20White.svg) ](https://www.softdocs.com)

 Higher Education Webinar

# More Than a Migration: Inside the UMass System’s Campus-by-Campus Rollout

## About this Webinar

The University of Massachusetts System set out to replace a legacy platform, but the work quickly became more than a technical migration. Supporting multiple campuses with different needs required flexibility, close coordination, and a willingness to adjust plans along the way. 

In this live webinar, UMass leaders will share what it was like to manage a system-wide rollout in real conditions. They’ll discuss why they shifted from an all-at-once approach to a staged rollout, how training and office hours supported campuses during go-live, and what helped keep the work moving when timelines and plans changed. 

They’ll also share their day-to-day experience working through implementation, including moments when they paused to add clarity, worked through complexity together, and adapted as campus needs surfaced. 

You’ll hear how UMass: 

- Shifted to a staged, campus-by-campus rollout aligned to the academic calendar
- Supported adoption through training and office hours during implementation
- Paused to add detail to implementation plans and move forward with clearer expectations 

Approached architecture and integrations in a complex environment (Boomi, Etrieve Connect Agent, Oracle databases, PeopleSoft, and IDM/AD groups) 

Don’t miss this candid look at how UMass kept rollout momentum through change and how a hands-on vendor engagement helped set up long-term scale. 

## Presenters

![Shawn Skelly](https://discover.softdocs.com/hubfs/people/customers/Shawn%20Skelly.jpg)

Shawn Skelly Associate CIO for Enterprise Application and Digital Experience University of Massachusetts

![Rob Baker](https://discover.softdocs.com/hubfs/people/customers/Robert%20Baker%2c%20UMASS%20Presidents%20Office.jpg)

Rob Baker Director, CRM & Digital Experience University of Massachusetts Office of the President

![Matthew Reader](https://discover.softdocs.com/hubfs/people/customers/Matthew%20Reader%2c%20UMASS%20Presidents%20Office.jpg)

Matthew Reader Program Manager University of Massachusetts Office of the President

![Lori Halligan](https://discover.softdocs.com/hubfs/people/softdocs/Lori%20Halligan.png)

Lori Halligan Senior Account Executive, Higher Education Softdocs

Copyright © 2026, Softdocs. All Rights Reserved. | [Privacy Policy](https://softdocs.com/privacy-policy)