1771966800000
4:00 PM EST
Duration: 60 minutes

About this Webinar

Financial aid work is demanding, high-stakes, and often invisible to the rest of the campus. In this live, conversation-style webinar, three financial aid professionals come together for an honest discussion grounded in real experience—past and present. 

With no slides and no scripted agenda, this session brings together people who have lived the pressures of financial aid firsthand and can speak candidly about what the work has looked like, where the biggest pain points have been, and how they’ve navigated change along the way. 

You’ll hear stories from the field that reflect: 

  • The realities and frustrations of financial aid work
  • How teams have adapted over time as processes, expectations, and volumes increased
  • What’s different now and what’s helped relieve some of the pressure
  • Lessons learned from being on both sides of the challenges financial aid teams face 

For anyone working in financial aid—or closely alongside it—this session will give you validation, reflection, and real-world perspective from people who truly understand the role. 

Presenters

Shannon Eskam, EdD
Shannon Eskam, EdD Assistant Superintendent for Enrollment Management & Director of Financial Aid Virginia Military Institute

Olivia Wickman
Olivia Wickman Hathaway and Compliance Coordinator Casper College

Laurie Johnstone
Laurie Johnstone Business Solutions Consultant Softdocs