Three Financial Aid Forms, Built Around the Student Experience: A Look Inside Bunker Hill Community College

About this Webinar

Most financial aid forms are built around the office. Bunker Hill Community College built theirs around the student. 

The result: students are receiving financial aid packages 2-3 weeks earlier than before, missing information requests that once took about a week now reach students instantaneously, and internal file review time dropped by a week and a half.

Join the Bunker Hill financial aid team as they walk through three forms that drove those results and changed how their office operates.

• Verification: They pulled FAFSA data directly into the form, so students confirm what the office already knows instead of starting from scratch. Completion rates went up.

• SAP appeals: What started as a basic submission form became a guided experience with embedded video, word count fields, and workshop referrals. Students actually understand what they are being asked to do now.

• Federal work study contracts: They cracked a cross-departmental routing problem that most offices just live with. Other departments noticed and started asking what else is possible.

Your students are waiting on financial aid. Your forms should not be what slows them down. This is the conversation your students wish you could have

Presenters